Shipping Policy

U.S. / International Orders:

Orders within the U.S. usually arrive within 3-5 days. International orders (placed outside the U.S.) usually arrive within 6-10 days. Occasional delays can occur that are outside of our control.

We ship from Nashville, TN using USPS (First Class Mail). Orders are typically shipped within 24-48 hours of being placed. We do not process or ship orders over the weekend. Any orders placed on the weekend or U.S. holidays will be shipped on the following business day.    

For international orders, customers are responsible for any incurred import fees or customs. We have no control over customs fees and they vary from country to country.

If for any reason, you decide not to pay the customs fee and your order is returned to us, you will receive a refund minus the shipping costs as soon as we receive your order back at our warehouse. Any paid shipping expenses will not be refunded and will be deducted from your refund. Your refund will only be processed if your order is returned to us. If we do not receive your order back from the courier, no refund will be processed. We strongly encourage customers to research your country’s duty fees before ordering if this is something that concerns you.

Please confirm your shipping address when you checkout to ensure delivery. We are not responsible for items shipped to incorrect addresses.    

If you have any issues with your order please email us at support@gomovepro.com or visit the "Track My Order" page of our website.